Return and exchange instructions

About accepting consumer's return and exchange goods, the guarantee period is within 7 days, If exceeds this period, it shall be regarded as the completion of acceptance inspection and shall not return or replace the goods

No return or replacement will be accepted if the package or accessories are damaged or lost.

If you want a return or replacement, please be sure to contact us within the time limit to avoid unnecessary misunderstanding and disputes.

If the goods are not defective or deteriorated, the consumer shall bear the freight out and home.

We hope that the buyers and sellers can trust and understand each other. If you have any complaints about the goods, we are very willing to listen to you.

If the goods are defective in transit, please inform the seller immediately after receiving the goods and send it back. After receiving and confirming the defective goods, the seller will quickly send the new products in good condition.

How to apply for return and exchange

Return and exchange for personal reasons: within 7 days from the date of receiving the goods, send an email to the after-sales service center without affecting the secondary sales. The after-sales service staff will accept your request within 1-3 working days after receiving the email.

2. Return or replacement for quality reasons: send an email to my@mall-red.com to the after-sales service center within 7 days after receiving the product. The customer service will accept your request within 1-3 working days after receiving the email.

3. About return of goods: please contact the express company directly within 7 days from the date of receiving the goods. After the express company receives the goods, the express company will inform us of refund related matters.

Please indicate the order number, name and telephone number, and obtain the return and exchange address from the 24-hour online customer service.

How to cancel an order

To cancel the order, you need to send an email to the after-sales service center with relevant reasons. The email should indicate your order number, name and telephone number.

If you have any questions after receiving the products, please contact the online customer service or email to my@mall-red.com. In addition, please tell us your name, contact information and order number, so that we can give you a quick and timely solution!